Careers

At Temperley London, we strive to attract, recruit and retain the best talent across all our departments. Our success is built on close relationships with our customers and business partners who expect impeccable service across all channels. We look for the same in those joining our team.

Internships
Our internships are reserved for students in higher or further education looking to gain valuable experience in their area of study. Please refer to our current vacancies below to apply for internship roles.

Recruitment Agencies
We use recruitment agencies on rare occasions but unless we contact you, we will not accept agency applications. If you are interested in joining our team please continue visiting our website for new updates on vacancies.

To apply for any position, please forward a cover letter and your CV to [email protected]

Reports to:

Head of Retail & Merchandising

Overall Purpose:

To optimise Temperley London sales and profits through the boutique whilst also delivering the
Temperley brand experience including events, trunk shows, sample sales, pop-ups and VIP management.

Responsibilities:

Drive Temperley London sales for all collections, including Bridal, and oversee all store operations.
Ensure that overall sales and profit margins are achieved at agreed budget levels.
Report all sales to management and manage sales budgets.
Ensure that the Temperley brand experience and overall customer service meet the same levels of excellence as the brand collection.
Maintain high standards of visual merchandising and housekeeping in order to promote the Temperley brand to the retail public.
Develop and manage proactive sales initiatives and events (internal and external) with the support of Marketing and Head of Retail to drive sales within the Boutique - Trunk shows, events, sample sales and pop-ups.
Capture appropriate information from customers in a professional manner; passing this onto the necessary departments. Manage own boutique CRM and liaise with Marketing and Head of Retail on how to best optimise the local database.
Manage marketing calendar locally and be proactive in always driving more footfall and revenue with support of local marketing tools.
Manage VIP’s closely and effectively.
Maintain accurate stock levels (internal and external product) and liaise with the Stock Controller/Merchandiser (or external third party) so as to ensure that stock is always optimised to meet public demand. Responsible for boutique stock levels, replenishments, product call, stock inventories, stock pricing, stock deliveries and transfers, and accuracy of the boutique stock levels at all times.
Provide market information and feedback to relevant departments, to assist in pricing and range planning.
Liaise with all parts of the business to help proactively manage sales/profitability.

Managing the Team

Manage team uniforms/discounts, payroll, staff rotas, holidays and working arrangements to meet trading demands.

Recruit with the help of the Head of Retail and HR,
induct and fully train new retail associates, in a professional manner and complying with company policy/ procedure.

Complete necessary performance management requirements; i.e. probationary and appraisal reviews.

Communicate with all members of the team on a daily and weekly basis, to ensure they are fully aware of all aspects of the Boutique, including new stock arrivals; organising individual sales performance and other KPI’s, making sure the Boutiques it is trading according to budget.

Fully train and coach the team on a regular basis to ensure they are able to pro-actively sell to ensure ATV and conversation rate is maximised.

Develop and manage the sales team to deliver the business plan whilst maintaining excellent customer service.

In the first instance, manage any necessary disciplinary or grievance activity working in close association with the Head of Retail and HR department.

Managing Retail Standards

Manage team uniforms/discounts, payroll, staff rotas, holidays and working arrangements to meet trading demands.

Recruit with the help of the Head of Retail and HR, induct and fully train new retail associates, in a professional manner and
complying with company policy/ procedure.

Complete necessary performance management requirements; i.e. probationary and appraisal reviews.

Fully train and coach the team on a regular basis to ensure they are able to pro-actively sell to ensure ATV and conversation rate
is maximised.

Develop and manage the sales team to deliver the business plan whilst maintaining excellent customer service.

In the first instance, manage any necessary disciplinary or grievance activity working in close association with the Head of Retail and HR department.

What we offer:

– Generous uniform allowance
– Sales commission
– Annual Leave 25 days per year plus usual bank holidays
– Birthday off
– 30% Discount on Temperley products
– Pension – Employee and employee contributions
– Full time 37.5 hours/week (9am to 5.30pm Monday to Friday)

Reports to:

Store Manager

Overall Purpose:

To sell Temperley RTW and Bridal merchandise and offer high standard of personal and professional service to customers.

Responsibilities:

To assist in maintaining the company standard to maximise sales
To greet, serve and advise clients, giving the best service possible at all times while introducing additional and alternative sales
To be fully conversant with the product range including product alterations, stock availability
To maintain the highest standards of house keeping within the branch
To acquire a basic knowledge of visual merchandising
Ensuring stock levels are well maintained
To be aware of the company policy on customer complaints, returns and exchange procedures
Handling customer complaints or handing customers on to management
To be able to work on own initiative and on any specific mission or project as defined by your manager
To handle payments in all forms
To register all relevant transaction details onto the database
To be proficient at creating and updating client files, managing own client book
To book bridal appointments and fittings via phone and email
To manage bridal appointments and perform all the necessary admin post the appointment
Own client book a plus

Requirements:

Experience within a similar retail role, preferably in luxury
Must have strong communication, follow-up and team orientation
Be able to support a collaborative, innovative and results-orientated environment in a cross-functional team
Proactive and positive
Display flexibility with good organisational and prioritisation skills
Can perform under pressure and operate in a fast-paced environment
Enthusiastic and motivated
Excellent IT and numerical skills
Sound commercial awareness
Confident, ambitious and resourceful

Alice Temperley MBE founded her eponymous label Temperley London in 2000, a year after graduating from the Royal College of Art. Alice continues to head up the creative
direction of this British brand, now in its twenty-fourth year of business.

Temperley Bridal, which launched in 2006, is defined by ethereal, timeless silhouettes and is inspired by the romance and decadence of a bygone era. Alongside Heritage, Eveningwear and Ready-to-Wear Collections - Temperley London launched an interiors collection in partnership with Romo in March 2023.

The brand has a Flagship store on Sloane Street, an Outlet in Somerset selling Bridal, Heritage and Ready-to-Wear, as well as stores in Dubai and Abu Dhabi.

Alice was awarded an MBE in 2011 for services to the Fashion Industry, she is a member of the British Fashion Council Advisory Board and is involved with several charitable
organisations, including actively supporting Women for Women International as an ambassador.

In July 2023, the brand announced a significant change to the business model, ceasing all promotions to bring it more in-line with its championing of slow fashion,
commitment to responsibility and respect for garments. ‘Clothes that transcend seasons, creating moments that become memories. Originated in Somerset the Temperley way’.

Reports to:

Store Manager

Overall Purpose:

To sell Temperley RTW and Bridal merchandise and offer high standard of personal and professional service to customers.

Responsibilities:

To greet, serve and advise clients, giving the best service possible at all times while introducing additional and alternative sales
To be fully conversant with the product range including product alterations, stock availability
To maintain the highest standards of housekeeping within the branch.
To assist in maintaining the company standard to maximise sales
To acquire a basic knowledge of visual merchandising
Ensuring stock levels are well maintained
To be aware of the company policy on customer complaints, returns and exchange procedures
Handling customer complaints or handing customers on to management
To be able to work on own initiative and on any specific mission or project as defined by your manager
To handle payments in all forms
To register all relevant transaction details onto the database
To be proficient at creating and updating client files, managing own client book
To book bridal, mainline appointments and fittings via phone and email
To manage any customer appointments and perform all the necessary admin post the appointment
Own client book a plus

The brand has a Flagship store on Sloane Street, an Outlet in Somerset selling Bridal, Heritage and Ready-to-Wear, as well as stores in Dubai and Abu Dhabi.

Reports to:

Store Manager

Overall Purpose:

To sell Temperley RTW and Bridal merchandise and offer high standard of personal and professional service to customers.

Responsibilities:

To greet, serve and advise clients, giving the best service possible at all times while introducing additional and alternative sales
To be fully conversant with the product range including product alterations, stock availability
To maintain the highest standards of housekeeping within the branch.
To assist in maintaining the company standard to maximise sales
To acquire a basic knowledge of visual merchandising
Ensuring stock levels are well maintained
To be aware of the company policy on customer complaints, returns and exchange procedures
Handling customer complaints or handing customers on to management
To be able to work on own initiative and on any specific mission or project as defined by your manager
To handle payments in all forms
To register all relevant transaction details onto the database
To be proficient at creating and updating client files, managing own client book
To book bridal, mainline appointments and fittings via phone and email
To manage any customer appointments and perform all the necessary admin post the appointment
Own client book a plus

Reports to:

Store Manager

Overall Purpose:

To sell Temperley RTW and Bridal merchandise and offer high standard of personal and professional service to customers.

Responsibilities:

To greet, serve and advise clients, giving the best service possible at all times while introducing additional and alternative sales
To be fully conversant with the product range including product alterations, stock availability
To maintain the highest standards of housekeeping within the branch.
To assist in maintaining the company standard to maximise sales
To acquire a basic knowledge of visual merchandising
Ensuring stock levels are well maintained
To be aware of the company policy on customer complaints, returns and exchange procedures
Handling customer complaints or handing customers on to management
To be able to work on own initiative and on any specific mission or project as defined by your manager
To handle payments in all forms
To register all relevant transaction details onto the database
To be proficient at creating and updating client files, managing own client book
To book bridal, mainline appointments and fittings via phone and email
To manage any customer appointments and perform all the necessary admin post the appointment
Own client book a plus

Reports to:

Studio Manager

Overall Purpose:

To make garments by following the guidance of Design and Product Development.

Responsibilities:

To measure clients and fit garments to them using various tools and equipment including fabric, needles, thread and sewing machines.
To lengthen or shorten garments to fit clients properly or replace zippers.
Take body measurements / make garments to a specified size
Draw the outlines of the dress on the fabric, as per the measurements taken, and then cut the fabric using a pair of scissors. Once all the pieces of the dress are cut, the seamstress attaches the pieces together with pins before sewing them by using a sewing machine.
Make finishing touches to the garment by sewing the buttons, zips or hooks etc.

Requirements:

Skilled, experience-backed sewing abilities
Thorough knowledge of zippers, fabric, buttons, linings and patterns
Manual dexterity and strong eye-hand coordination
Must be attentive to detail, demonstrate strong self-control, and be able to work well independently
Ability to communicate clearly with clients to determine their needs

Reports to:

Design

Overall Purpose:

To support the design team in all activity to ensure the smooth running of the department.

(Minimum 6 months)

Overview of Role:

Research and create story names for each season
Load and update all styles on system, set up rangeplans, tracker and seasons folders
Update system with all style changes, cancellations, additions, story images and sketches for each season update up to SMS stage
Enter all colourways into the rangeplan and update throughout the season
Ensure collection is categorized and processed correctly on all platforms in design and this is clearly communicated to all teams
Support merchandising to ensure linesheets are up to date and correct for selling
Undertaking any ad hoc projects.
Photograph vintage samples, log and update on tracker
Design research: silhouette mood and concept for Mainline and Bridal
Create and maintain seasonal boards in the design studio and update as required during the development of the collection
Update fitting photograph folders and boards after each studio fitting

Requirements:

Currently studying at degree level in a fashion related subject
Good knowledge of Excel and Photoshop
Confident in undertaking admin-based duties, good telephone manner and email etiquette
Ability to work well within a team but to also be able to take initiative when needed
Competent in organizing your own workload and schedule
Confident in multi-tasking, working to tight deadlines and prioritizing.
Strong interest in fashion and design.
Some experience interning or working in a fashion company would be helpful but not essential.

Benefits:

Practical industry experience in all aspects of the Design process
Shadowing, mentoring, and training opportunities with successful Design professionals
Opportunity to participate in events and company meetings
Support and guidance on career path including CV, recruitment etc

Reports to:

Logistics & Warehouse Manager

Overall Purpose:

To learn and practice the efficient movement of products and merchandise to and from the Company.

Overview of Role:

Learning how to receive or send goods, ensuring items are properly and securely packed & are in correct amounts
Developing skills that will allow you to prepare logistics reports
Cooperating with other team members to coordinate logistics with other departments and drivers
Understanding how to check reports made by others
Developing communication with clients, customers, forwarder agents and customs on the status of the shipment
Being taught how to ensure Company materials’ correctness and meet customs requirements to avoid mistakes and fines
To assist various departments and individuals in the company to ensure goods flow in/out of the company in an organized and timely manner
Helping to arrange pickup and delivery, trace shipment and provide customer/vendor shipment status

Alongside the general training given to interns, during your time at Temperley London you will be provided with all the support you need to become successful in logistics. This could include CV support, contacts and networking opportunities, flexible working hours and any other support that you may feel you need during your time here as an intern. In addition to all this, your travel and lunch costs will also be reimbursed.

Requirements:

Undergraduate degree in similar or related field
Customer services experience an advantage
Detail oriented and organised
Must be flexible in working overtime depending on Company requirements
Demonstrates proficiency in Microsoft Excel and word application is required
Ability work under pressure and to multi-task and prioritise
Ability to work independently with minimal supervision
Professional and efficient
Good writing, communication and representative skills
Ability to interact with professionals at all levels and maintain relationships

Reports to:

CEO

Overview of Role:

To provide the business with market research, analysis of departmental, range and products performance upon which informed business decisions can be made. To work closely with design and development to target products and ensure that during prototyping, sampling and then production we meet margin requirements – to ensure that the various price points in the ranges are met as well as working with Sales to understand the product, its purpose and the needs are met. Isolate best-selling silhouettes, colours etc. and report on each seasonally.

Responsibilities:

Range Planning

Compile historical sales analysis to drive commercial decisions on styles and fabrics. Compiling core shapes folders for design to reference.
Track competitor activity within the market to build competitor analysis and market research.
To work with CEO on building a retail price-engineered model.
To work with design on all range planning needs – set the “footprint plans” by category in a graphical format making it easier for Design to understand.
Undertake detailed analysis of retail sell thru’s by style, fabric, colour and retail price-points to inform the building of a logical range plan.
Attend and be proactive in sketch, prototype and design reviews to ensure margins and prices are within target and flag any problem areas where necessary early on.
Ensuring the collection is categorised according to the hierarchy and keep track of the planned vs designed vs sampled style count.

Product

Become a key contact between design, product development, production and wholesale departments. To maintain a clear inter-departmental communication channel and ensure product information and changes are conveyed to all relevant teams.
Take ownership and responsibility of the tracker file used by product development, studio, production and merchandising.
Monitor and track costings from product development team at each stage of the development process.
Co-ordinate and manage pricing and edit meetings prior to selling period to ensure all products/margins/prices are signed off and are viable for the business. Updating rangeplans with margin and price changes and any relevant documentation prior to these meetings.

Trading

Manage line list to market – showroom setup and handover to sales – product training, strategy considerations, and all other activities leading to market activity.
Create final line list and order forms for wholesale team prior to selling period and ensure updated with any edits and changes throughout selling season.
Calculate weighted margins at the end of pricing sign off and after projected buys are entered and communicate information with relevant departments.
Calculate GBP, Euro, USD and Middle East wholesale and retail pricing and upload to system.
Make available DDP RRP price lists for the following regions; UK (GBP), Europe (Euro), USA (USD), UAE (AED), KSA (SAR) and Hong Kong (HKD) and a DDU ROW pricelist
Ensure financial success of the business by meeting sales and gross profit plans.
To provide timely analysis of current performance and be pro-active in interpreting, communication and acting upon results.
Work with team to plan and monitor stock allocation to the desired location and category objectives.
Review sales and stock position of essentials replenishable product, ensuring both model stocks and warehouse inventory are at the correct levels to maximise sales and turn.
Work closely with production to monitor inbound product flow to ensure key lifestyle launch dates are met.

Responsibilities:

Work collaboratively in the development of concepts for each collection in order to execute the vision of the Creative Director for the brand.
Ensure timelines and calendar guidelines are met for sketches and launching of prototypes.
Liaise with Product Development to ensure quality execution of the samples.
Work with Creative Director to coordinate selection of fabrics, colours and trims.
Research silhouettes, colour and themes for Temperley London and Bridal collections.
Sketch and follow through with the pattern room and PD to develop samples for all collections.
Fittings with in-house pattern room and at product reviews to ensure design intent is maintained and approve fit.
Ensure that sample development is kept within agreed timelines.
Liaise with Head of Textiles throughout all stages of the development each collection.
Motivate and direct the mainline Designer and Design Assistant.
Collaborate with Creative Director, stylist and marketing on all lookbook shoots and in fashion show production.
Help coordinate bespoke orders and special projects.

Requirements:

The ideal candidate will be numerate, logical and possess excellent retail math skills.
Knowledge of Zedonk and Odoo preferred.
Advanced knowledge of Microsoft Excel and strong computer knowledge for other key business programs.
Knowledge of the global market and customer profiles.
Must be able to work across a broad range of products.
Must have strong communication, follow-up and team orientation.
Be able to support a collaborative, innovative and results-orientated environment in a cross-functional team.
Display flexibility, good organisational and prioritisation skills.
Prima knowledge and experience ideal but not essential.
Can perform under pressure and operate in a fast-paced environment.

Reports to:

Sales & Merchandising Director

Overview of Role

Responsibilities:

Maintain and develop client base in UK, USA and ROW for Temperley London
Manage all administrative tasks associated with wholesale clients
Managing customer line sheets using company system (Zedonk)
Support in the preparation of seasonal budgets
Continuously manage and update database Participate in sales analysis and compile seasonal and ad hoc reports for Finance and Design
Ensuring all work product is represented in line with company standards
Representing the brand at in store events and brand building promotions.
Managing all trunk show businesses to grow Temperley London worldwide.
Assist in event planning and organisation
Gather regular collection feedback from client, including sell-through figures, and oversee weekly snapshot; implement solutions to foster sales
Develop seasonal collection training notes
Liaise with Press and Marketing regarding imagery, advertising and editorial to support and promote brand in stores Showroom
Coordinate showroom organization
Manage diary and attend sales appointments across markets Product Presentation

Administration:

Communicate seasonal cancellations/production issues and update sales results
Attend dispatch meetings with Production, Sales Administration and Logistics to ensure timely delivery of collection
Liaise with Finance and Sales Administration to establish seasonal payment terms and run credit checks
Track timely implementation of swaps, reorders and returns
Address QC, late delivery, short shipment and payment issues

Other:

Working closely with all other departments and retail teams